The Clinical Program Operations Manager supports the daily operations of our Outpatient Counseling Services program, ensuring high‑quality, client‑centered, and compliant service delivery. This role oversees program operations, assists in clinical operations, workflow management, KIPU/health information management, training coordination, and facilities management to maintain an efficient and supportive environment for staff and clients. The Clinical Program Operations Manager partners closely with leadership to drive program effectiveness, support staff development, ensure documentation and regulatory compliance, and advance innovative strategies that enhance client engagement and outcomes. Responsibilities include clinical chart oversight, case consultation, maintaining a small clinical caseload, supporting quality improvement efforts, coordinating outreach, and contributing to program planning and decision‑making. This position plays a key role in operational excellence, staff training, and continuous improvement across the program. 

Learn more about YMCA Youth and Family Services programs CLICK HERE 

For more on Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org) 

SCHEDULE: 

•  Monday – Friday, 8:30AM – 5:00PM  

WORK DESIGNATION:  

• Hybrid (must work within San Diego County Region)
• Work out of our North Park locations weekly   
  
  • Please note that the work designation may change based on business needs. 

PROGRAM SUMMARY:

YMCA Youth & Family Services provides affordable therapy for individuals and families looking for support with life’s challenges. Whether you’re navigating stress, relationships, trauma, or personal growth, our therapists offer a safe and welcoming space to talk, build coping skills, and receive support that fits your needs. Our services are rooted in culturally responsive, trauma informed care, ensuring that every client feels respected, understood, and empowered.

• Contribute to program and agency decision-making, program planning, policy development and administration oversight  
• Assist leadership in program development and implementation; Coordinate and implement innovative strategies to engage clients in program services and increase satisfaction of the program participants; Assist leadership in program service required services, outcomes, and events; Assist and coordinate various training opportunities  
• Provide clinical case consultation, oversee record keeping, audit and manage clinical charts, motivation, coaching, crisis management support, resource navigation and dissemination to all program staff members and clients
• Responsible for providing direct services to client’s including maintaining a clinical caseload and facilitation of special events and workshops  
• Record and maintain accurate records as outlined by BBS standards and funding sources; Support monthly reporting and information gathering including up-to-date database compliance; Facilitate Continuous Quality Improvement based on monthly reports and satisfaction surveys to inform program advancement and improve outcomes  
• Increase awareness and accessibility of the program through effective outreach strategies and communication; Attend agency and community meetings to communicate program services  
• Position may require the transport of participants in a YMCA vehicle to and from activities and appointments as needed
• Practice non-aggressive defensive driving techniques; Operate YMCA vehicles in safe manner; Vehicle use is for YMCA business only  
• Perform other administrative tasks as assigned and assist with maintaining proper document storage of confidential information and auditing  
• Ensure that YMCA policies & procedures and applicable laws are always adhered to 
• Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees 

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel regularly throughout San Diego County  

SUPERVISORY RESPONSIBILITIES: 

• Volunteers, Direct Service and Administrative Staff  
  
  

• Master’s degree in Counseling, Marriage and Family Therapy, Social Work or Professional Counselor required 
• Registered with the State of California Board of Behavioral Sciences (BBS); Associate Marriage and Family Therapist (AMFT), Associate Professional Clinical Counselor (APCC) or Associate Clinical Social Worker (ACSW) required  
• California license eligible clinician with two years post-master’s degree experience preferred  
• Three to five years of experience with under resourced population, including youth and families required, preferably in a mental health setting
• Knowledge of and experience with systematic entities that serve under resourced youth and families  
• Experience with MS office (Word, Excel, Outlook, Etc.)  
• Basic computer knowledge and skills 

JOB COMPETENCIES: 

• Excellent verbal, written and interpersonal communication skills with the ability to quickly build rapport with others and ability to establish and maintain a working relationship with staff, volunteers, funders, and the community  
• Must have demonstrated leadership, training, and public speaking skills and ability to motivate and lead teams  
• Ability to work in a very diverse setting with people of all backgrounds, culture, and orientation  
• Ability to communicate expertise to improve and influence systems chang
• Must be able to independently and as part of a team  
• Ability to work with confidential information  
• Must be self-aware, flexible, adaptable and teachable  
• Demonstrate initiative, resourcefulness, and problem solving skills  
• Excellent organizational skills and the ability to follow all safety and health standards  
• Must be an adult role model with the ability to effectively set limits and function in crisis-oriented and high stress situations  
• Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation  
• Ability to adequately observe participants activities, enforce safety regulations and apply appropriate policies and procedures  
• Must possess the ability to lead and interact in group activities and perform related physical skills  
• Ability to work effectively with others in alignment with the YMCA 4 Core Values; Models the 4 Core Values in all aspects of position responsibilities 

PRE-HIRE CONTINGENCIES: 

• Licensing, state law and our funders require that applicants be fingerprinted, prior to reporting to work, and include subsequent arrest notifications  
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute  
• Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:  
  
  • Negative TB test results obtained within the past one year, prior to first day, and annually thereafter, as required  
  • Must be 21 years of age or older with a valid CA Driver’s License, a good driving record and a current CDL H6 print-out (must be dated within 30 days of application) and pass vehicle proficiency exam 

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.